The Challenge
Modernizing IT Support
As an IT provider for over a decade, driven by client demands for peak performance, we faced the challenge of using tools with a 'post-ticket' focus. They failed to address the overall Customer Experience.
What if we could bridge distant portals?
What if a tool could help guide users?
What if they could install apps and fixes?
What if... they didn't need a ticket for everything?
Ticket Overload
Struggling to manage a flood of vague training & support tickets, creating a treadmill of delays, and frustrations for both IT teams and end users who depend on them for everything.
Self-Sufficiency Gap
End users felt self-helpless with distant portals, and admin facing tools, leading to a dependency on IT for simple requests. Many picking up the phone, with no other resources.
All 'Push' no 'Pull'
Modern IT tools empower admins and fail to streamline user workflows, delaying productivity. IT can push that app you can't install, you just have to ask.
And we did it!
Reimagining Self-Service
FixFinder bridges the gap between users and IT teams, streamlining support to the desktop without changing your tools. It acts as a catalyst, bringing its knowledge to enhance your existing processes.
User Empowerment
Quick access to application libraries, desktop ticketing, knowledge, and step-by-step guidance for issue resolution.
Desktop Efficiency
Effortlessly connect to service provider systems and users can fully manage support tickets for improved efficiency.
Ticket Reduction
Allow end users to actively participate in the resolution process, leading to fewer tickets in the queue.
RMM Integration
Users 'Pull' fixes on-demand and install applications from your existing integrations.
Integrations
No need to abandon your existing integrations. We honor great tools by connecting your users to them.
Let's connect!
Engage without pressure or pushy sales calls
Book DiscoveryWe appreciate hearing your impressions and feedback about our platform. Let's work together to boost your Customer Experience.
