Focus on the WORK THAT MATTERS

Empower your clients to fix things on their own while you focus on business growth

Knowledge Base

Put the knowledge users need right at their Fingertips!

Users fail to adopt distant portals. FixFinder brings together articles from tools like Bloomfire, Sharepoint, and others right to the desktop. Many of our client's documents are poorly curated and mixed with other company-specific articles. Second, these 'remote portals' are distant locations that employees don't identify with and require separate credentials. The challenge is, how do you get users to adopt these resources before they open a ticket, or make a call?

Trobleshooting Wizard

Why not ask all of the easy questions before they call?

How many times are techs going to talk users through releasing, and renewing a DHCP lease over the phone? Clear a printer queue? Clean up temp files?

FixFinder has a custom troubleshooting wizard that techs design in the browser like a mindmap. Techs can program in a series of questions, and answers that guide the user to an optimal resolution. Users can execute scripts for repeatable tasks like fixes for printing, reset internet connections, or cleaning up a PC’s temporary files without calling, or opening a ticket.

System Status

Is it me, or the cloud?

If the email server goes down, what do you do? Send an email? Major disruptions with cloud tools would initiate a flood of calls from confused end-users looking to report outages that we knew about, or receive ETAs on when the issues would be resolved. For companies with remote users, the problem was amplified as they couldn't simply walk around the office to check-in on other colleagues.

Ticketing System

Ticketing System

Ticketing Systems are distant portals that lack brand identity for the end-users. Need to open a ticket? Just go to our awesome portal, right? Wrong. Users fumbled over finding that location which is on www.MSPsPage.com's front page under 'Client Login.' In many cases this isn’t realistic for folks who need help quickly or want a simple way to open tickets.

Application Library

You don't have "admin" rights!

MSP tools are powerful but largely reactive and built for administrators. If a user needs an application the IT provider is happy to 'push' it after a ticket is logged, and a technician deploys it via an RMM tool. Users having to pull applications is a self-serving approach; however, the provider's tools are leaving users at the mercy of the administrators just for this simple task.

Knowledge Base

Put the knowledge users need right at their Fingertips!

Users fail to adopt distant portals. FixFinder brings together articles from tools like Bloomfire, Sharepoint, and others right to the desktop. Many of our client's documents are poorly curated and mixed with other company-specific articles. Second, these 'remote portals' are distant locations that employees don't identify with and require separate credentials. The challenge is, how do you get users to adopt these resources before they open a ticket, or make a call?

Trobleshooting Wizard

Why not ask all of the easy questions before they call?

How many times are techs going to talk users through releasing, and renewing a DHCP lease over the phone? Clear a printer queue? Clean up temp files?

FixFinder has a custom troubleshooting wizard that techs design in the browser like a mindmap. Techs can program in a series of questions, and answers that guide the user to an optimal resolution. Users can execute scripts for repeatable tasks like fixes for printing, reset internet connections, or cleaning up a PC’s temporary files without calling, or opening a ticket.

System Status

Is it me, or the cloud?

If the email server goes down, what do you do? Send an email? Major disruptions with cloud tools would initiate a flood of calls from confused end-users looking to report outages that we knew about, or receive ETAs on when the issues would be resolved. For companies with remote users, the problem was amplified as they couldn't simply walk around the office to check-in on other colleagues.

Ticketing System

Ticketing System

Ticketing Systems are distant portals that lack brand identity for the end-users. Need to open a ticket? Just go to our awesome portal, right? Wrong. Users fumbled over finding that location which is on www.MSPsPage.com's front page under 'Client Login.' In many cases this isn’t realistic for folks who need help quickly or want a simple way to open tickets.

Application Library

You don't have "admin" rights!

MSP tools are powerful but largely reactive and built for administrators. If a user needs an application the IT provider is happy to 'push' it after a ticket is logged, and a technician deploys it via an RMM tool. Users having to pull applications is a self-serving approach; however, the provider's tools are leaving users at the mercy of the administrators just for this simple task.

Let FixFinder give you back the time to grow your MSP business

Contact us and we will help you grow fast, it's very simple!

At FixFinder, we believe life should be simple. That’s why we work to enable MSPs and their clients to break free from Help Desk dependency. Our company provides a self-service suite of products for MSPs that drives efficacy with the end-users. Simply put, FixFinder is a tool that empowers users to resolve IT issues themselves before they open a ticket or pick up the phone. Now, MSPs can focus on growth strategy and more meaningful client problems. With FixFinder, you do less so your business can do more.

My journey with Managed Services started in the mid-2000s when I worked for a provider Corporate IT Solutions in Boston, MA. It was an exciting time to adopt tools like Kaseya and ConnectWise to manage over a thousand end-users, and the business grew exponentially as the MSP model became adopted by companies all over the world.

In future years tools like Datto RMM and AutoTask were doing the job for thousands of MSPs, but I realized they failed to drive efficacy with the frontline by empowering the end-users. MSPs get so caught up in the perceived power of these tools that we don’t see how they make users Help Desk dependent. Users want fast, actionable answers, not phone numbers, or external providers who hold all of the power and knowledge in distant portals.

The early versions of FixFinder focused on syncing documentation from Sharepoint and Bloomfire. We connected multiple repositories while keeping the experience seamless to the end-user. Then we created capabilities for a Status Page, Ticketing, and Troubleshooting. Users can install applications, run scripts that repair Office, receive alerts for outages, and open tickets with IT Support, all from a single program.

FixFinder’s ROI is clear since it integrates all the tools a user needs to interact with the provider. By creating a real front line at the desktop, you free up your 1st tier to work with users who meet you halfway.

Matthew Chambers

Founder - CEO

At FixFinder, we believe life should be simple. That’s why we work to enable MSPs and their clients to break free from Help Desk dependency. Our company provides a self-service suite of products for MSPs that drives efficacy with the end-users. Simply put, FixFinder is a tool that empowers users to resolve IT issues themselves before they open a ticket or pick up the phone. Now, MSPs can focus on growth strategy and more meaningful client problems. With FixFinder, you do less so your business can do more.

My journey with Managed Services started in the mid-2000s when I worked for a provider Corporate IT Solutions in Boston, MA. It was an exciting time to adopt tools like Kaseya and ConnectWise to manage over a thousand end-users, and the business grew exponentially as the MSP model became adopted by companies all over the world.

In future years tools like Datto RMM and AutoTask were doing the job for thousands of MSPs, but I realized they failed to drive efficacy with the frontline by empowering the end-users. MSPs get so caught up in the perceived power of these tools that we don’t see how they make users Help Desk dependent. Users want fast, actionable answers, not phone numbers, or external providers who hold all of the power and knowledge in distant portals.

The early versions of FixFinder focused on syncing documentation from Sharepoint and Bloomfire. We connected multiple repositories while keeping the experience seamless to the end-user. Then we created capabilities for a Status Page, Ticketing, and Troubleshooting. Users can install applications, run scripts that repair Office, receive alerts for outages, and open tickets with IT Support, all from a single program.

FixFinder’s ROI is clear since it integrates all the tools a user needs to interact with the provider. By creating a real front line at the desktop, you free up your 1st tier to work with users who meet you halfway.

Matthew Chambers

Founder - CEO

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